SUPPORT · ПОДДЕРЖКА

We’ll help you keep learning.

Report a problem inside Mila and the owner will receive it by email, with useful device details attached automatically.

REPORT A BUG

Tell us what broke.

Your report goes to Mila’s owner by email. Do not include passwords, banking details, or private conversations.

For sign-in, learning, payment, refund, or privacy questions, contact Mila directly.

The microphone does not start

Open your device settings, allow microphone access for Mila, then try again. The app asks only when you start a recording.

Mila cannot transcribe me

Check your connection, speak for at least one second, and try again in a quiet place. A technical failure is never scored as pronunciation.

I want to delete my data

On the web or in the app, open Account and choose Delete account and data. Guest learners can choose Delete guest data.

I cannot sign in

Use Forgot password on the sign-in page. The private link expires after 30 minutes and signs out older sessions when you choose a new password.

My email is not verified

Open Account and choose Send verification email. Check spam if it does not arrive; the private link expires after 24 hours.

I paid but Pro is not active

Open Account after a few minutes. Mila activates Pro only after its payment provider confirms the payment. If it is still missing, email the account address, payment date, and amount—never send card details.

I need a refund or was charged twice

Read Payments and refunds, then email support with the account email and payment date. We will verify the provider record and restore access or arrange the appropriate refund.